Contact Us

Technical Support

Infonetica IT Helpdesk provides technical support for ERM :

Tel: +61 2 903 78 404 (available from 9am to 5pm AEDT Mon to Fri)

E-mail: helpdesk@infonetica.net

*Callers will hear on hold music while they are being connected to a Helpdesk Analyst.

If you are calling out of hours or if the line is busy due to a high volumes of calls, email us at E-mail: helpdesk@infonetica.net using the ERM Helpdesk Email Request template - so that we can attend to your issue sooner, otherwise stay on the line and leave a message after the voicemail. Please provide your -

  1. Full Name;
  2. Email address used for login;
  3. Telephone number including area code;
  4. Product that you are querying about (ie ERM FORMS) as we support other products;
  5. Short message describing the issue including the title of the project and Project ID (url and screenshots are also useful);
  6. For enquiries about applications previously created on https://au.ethicsforms.org provide details such as the project title, submission code or HREC reference number. This will enable us to find the project and investigate even before we get in touch with you.

Please contact the HREC or Research Governance Office for questions about the Ethics or Research Governance review processes or responses to provisional approval decisions. Infonetica IT Helpdesk can only provide advice on how to use and navigate around ERM, and address any technical issues.

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Queensland Health Applications

If you would like more information about the HREC application process and/or the Site Specific Assessment process, please visit the QH Health Innovation, Investment and Research Office (HIIRO) website.

For enquiries or advice relating to single site applications for ethical review, please contact the Administration Officer of the HREC to which the application will be submitted.

For enquiries or advice relating to multicentre study applications for ethical review under the single ethical review process, please contact the QH Health Innovation, Investment and Research Office (HIIRO) on: 07 3708 5071 or 07 3199 2968 or HIIRO_REG@health.qld.gov.au

For enquiries or advice relating to applications for Site Specific Assessment, please contact the Research Governance Officer of the site to which the SSA application will be submitted.

Contact details for individual HREC Executive Officers and Research Governance Officers can be accessed at: https://www.health.qld.gov.au/hiiro/html/regu/info_rgo

Alternatively, contact the QH Health Innovation, Investment and Research Office (HIIRO) on: 07 3708 5071 or 07 3199 2968 or HIIRO_REG@health.qld.gov.au


Victorian Applications

For information about the ethics application process and/or the Site Specific Assessment process, refer to the Clinical Trial Research website.

If you have any enquiries, contact the Coordinating Office for Clinical Trial Research - phone (03) 9096 7398 or (03) 9096 7394, email multisite.ethics@dhhs.vic.gov.au. Alternatively, contact the HREC Coordinator or Research Governance Officer to whom you intend to submit your application; contact details are available at www.health.vic.gov.au/clinicaltrials

The Victorian Specific Module (VSM) must be submitted as a supporting document with the HREA application for any research project involving a site in Victoria. The VSM is available as a subform of the HREA.


Mater Research Brisbane Applications

If you would like more information about the HREC application process, please visit the Mater Misericordiae Ltd Research Ethics website including enquiries or advice relating to single site applications for ethical review.

Please note that SSA submissions to Mater Research Governance are not currently processed in ERM.  Please continue to submit SSA’s to Mater using the current process.

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