Contact Us
Technical Support
Infonetica IT Helpdesk provides technical support for ERM :
E-mail: helpdesk@infonetica.net
Tel: +61 2 903 78 404 (available from 9am to 5pm AEDT Mon to Fri)
Callers will hear on hold music while they are being connected to a Helpdesk Analyst. If you are calling out of hours or if the line is busy due to a high volumes of calls, email us at E-mail: helpdesk@infonetica.net using the ERM Helpdesk Email Request template - so that we can attend to your issue sooner, otherwise stay on the line and leave a detailed message after the voicemail. NOTE Infonetica may attempt to contact you after your enquiry has been registered. The call will appear as a UK call. We would appreciate you answering.
Please provide your -
- Country and state - e.g. Australia, Victoria;
Full Name;
Email address used for login;
Telephone number including area code;
Product that you are querying about (ie ERM) as we support other Infonetica products;
Short message describing the issue including the title of the project and Project ID (url and screenshots of the full screen are also useful). If you get an error page or the page freezes, it is useful for us to know the steps you took prior to the event.
Please contact the HREC or Research Governance Office for questions about the Ethics or Research Governance review processes or responses to provisional approval decisions. Infonetica IT Helpdesk can only provide advice on how to navigate around ERM and address any technical issues.
Ethics RM cannot be used in Internet Explorer as it is no longer a supported browser as of 31 July 2021. Please use an alternate browser such as Chrome, Edge (Chromium), Firefox or other industry-standard web-browsers of equivalent or better functionality. Browser support is subject to ongoing support by the browser manufacturer and may change over time.
Queensland Health Applications
If you would like more information about the HREC application process and/or the Site Specific Assessment process, please visit the QH Health Innovation, Investment and Research Office (HIIRO) website.
For enquiries or advice relating to single site applications for ethical review, please contact the Administration Officer of the HREC to which the application will be submitted.
For enquiries or advice relating to multicentre study applications for ethical review under the single ethical review process, please contact the QH Health Innovation, Investment and Research Office (HIIRO) on: 07 3082 0629 or HIIRO_REG@health.qld.gov.au
For enquiries or advice relating to applications for Site Specific Assessment, please contact the Research Governance Officer of the site to which the SSA application will be submitted.
Contact details for individual HREC Executive Officers and Research Governance Officers can be accessed at: https://www.health.qld.gov.au/hiiro/html/regu/info_rgo
Alternatively, contact the QH Health Innovation, Investment and Research Office (HIIRO) on: 07 3082 0629 or HIIRO_REG@health.qld.gov.au
Victorian Applications
For information about the ethics application process and/or the Site Specific Assessment process, refer to the Clinical Trial Research website.
For enquiries, contact the Coordinating Office for Clinical Trial Research - phone 0408 274 054 email multisite.ethics@safercare.vic.gov.au Alternatively, contact the HREC Coordinator or Research Governance Officer to whom you intend to submit your application.
The Victorian Specific Module (VSM) must be submitted as a supporting document with the HREA application for any research project involving a site in Victoria. The VSM is available as a subform of the HREA.
Mater (QLD) Applications
If you would like more information about the HREC application process, please visit the Mater Misericordiae Ltd Research Ethics website including enquiries or advice relating to single site applications for ethical review.
Please note that SSA submissions and all post-approval submissions to Mater (QLD) Research Governance are now done via ERM. For guidance for submitting applications to Mater, please click here to access the Mater – ERM Quick Guide for Mater Submissions.